Fitbit Coach and Fitbit Premium are the company’s fitness subscription memberships that offer guided health programs from the app / wearable device. Fitbit first came out with its Fitbit Coach program for guided exercises such as HIIT training or body weight workouts, then followed up with a Fitbit Premium program last summer. This latest program offers wellness reports, meditation programs, and other health coaching for improved eating and sleep habits.

If you pay for one you also get the other — provided Fitbit Premium is available in your region. The membership costs $10 a month or $80 a year, though Fitbit gives you the first week for free on a trial when you first set up your device.

If the seven-day trial isn’t cutting it for you or you find that you’re not satisfied with the subscription, you can choose to cancel. However, the cancellation process isn’t as simple as signing up, since Fitbit requires you to cancel from wherever you first signed up. And because you can sign up from a variety of places — Google Play, App Store, or the Fitbit mobile app, for example — the steps to canceling will be different for each user.

There are two places where you can sign up for Fitbit Premium: the mobile app or the Fitbit website. If you activated the membership directly from Fitbit:

If you indeed come across the orange tab because you’re still in the first week trial, you will have to unsubscribe directly through your device’s app store.

For Android subscribers, you can cancel your membership either using your Play Store app on your mobile device or going to the Google Play Store on your computer.

Note that if you’ve already been billed, the membership will last until the next billing cycle.

For iOS users, you can also cancel Fitbit Premium either from your iPhone or the Mac App Store.

When all else fails...

If the following methods don’t work for you, you can also call Fitbit’s support team directly at (877) 623-4997.

Credit card companies are starting to offer protection programs to prevent unwanted auto-renewals, but if your bank doesn’t yet offer this feature, you can also check out this guide on how to create temporary IDs to avoid future run-ins with post-trial subscriptions.

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